Accessibility
Arriving
at the hotel
The main entrance of the hotel has two shallow steps up. There is a second entrance with a ramp 50 yards towards the end of the car park & spa building.
Opposite the main entrance you will find two accessible car-parking spaces. A further four VIP/ Accessible spaces are located next to the main entrance.
If you require assistance with luggage, equipment or any guidance, our Front Desk Team are on duty 24 hours a day.
Welcome
and Reception
The front desk is to your right as you enter from the main hotel entrance. As you come though the main entrance into the lobby, there is a central seating area to your left. If you enter from the second entrance, take a right through the door, and follow the corridor straight until you reach the central seating area (reception opposite).
The surfaces on the ground floor around reception are oak wood, with carpet around the seating areas and corridors.
Check-in is at the main reception desk, there are two accessible level desks.
The Hotel operates a system of PEEPs (Personal Emergency Evacuation Plan). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary because of a fire or other emergency.
You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case an evacuation taking place during your stay. The Plan will specify how our Team Members will assist you, should you require this.
If preferred, a member of the team may also join you in the seating area with a clipboard to check you in.
For your information, the smoking area is located at the rear of the hotel along the terrace, accessible by the doors behind reception or in the bar.
Toilet
Facilities
There are two sets of public toilets in the hotel. One set is located to the left of reception- male and accessible. Lady’s toilet is located past the central seating area and take a right at the end of the corridor. The second set of toilets are on the ground floor past the lady’s toilet and follow the staircase down. Male and female toilets are both on the right once at the bottom of the stairs.
Getting Round The Hotel
There are no lifts on the property. Reception and duty management can assist in the need of porterage.
Items upon Request
The Housekeeping team can supply basic toiletries to include:
- Dental kit
- Shaving kit
- Vanity kit
- Sewing kit
The Trevelyan
Restaurant and Bar
The Trevelyan – Restaurant and Bar is on the ground floor and accessed through the central seating area on the right.
The bar is straight ahead through the double doors opposite the main hotel entrance. The floor around the bar is carpeted.
The restaurant is also carpeted.
On entering the restaurant there is a ‘welcome desk’ and we can provide all menus in large print.
During breakfast a self-service buffet is in operation. Located in the central seating area and restaurant.
Fitness
The hotel has a fitness centre with gym, pool, sauna, steam room and a studio. The fitness centre is open 07:30 – 20:00 every day.
The gym has various cardiovascular workout equipment and weights equipment. Some of the gym kits will be accessible dependent on the ability.
The club has accessible changing facilities (seat in shower area, handrails by the toilet, lowered sink). There are also handrails and steps into the pool.
Conference and
Event rooms
The Welcombe Suite, Lady Barnard & Oak room are located on the ground floor past the main reception and central seating area.
The Terrace room is located on the ground floor past reception and to the right before the bar.
The Nestfield, Avon & Garden Suite are located on the ground floor (not accessible as 1 flight of stairs down involved) past the main reception and central seating area, then taking the stairs down.
Guest
Rooms
There are two accessible rooms, and one accessible apartment. All rooms have a queen bed. If you need an interconnecting room, please advise us in advance of your stay.
Should any requirements, or additional accessibility items be required, upon request we offer:
- Wheelchair
- Ground floor
- Walk in shower
- Suites
Our Policy Statement on Disability
This Statement is to enable prospective clientele, who may have a wide range of disabilities, to have a better understanding of the facilities of The Welcombe Hotel, BW Premier Collection and how these can assist the client when looking to decide whether to stay with us. As a business, we have taken the necessary steps to become as accessible and inclusive to as many visitors as is reasonably possible.
This Statement is drawn up from guidelines issued by the Disability Rights Commission 1995 and The Equality Act in 2010, in doing so, we believe we have made reasonable adjustments to the way in which we deliver our services, so that they may better meet disabled persons’ requirements. Furthermore, it is important to recognise that most disabled people are not wheelchair users and, therefore, meeting the requirements of disabled persons is more than having an adapted room for wheelchair users. It is a case of examining the wide range of services we offer and understanding the need for flexibility and communication with all clients.
May I ask all clientele who have any access concerns, or requests for extra facilities, to contact the hotel, where we shall be delighted to take these on board and make every effort to ensure a smooth arrival. We recognise that guests making telephone enquiries and bookings may be reticent to discuss their requirements with us and may not be aware that we are willing to make changes or adjustments to overcome difficulties. However, please do talk to us and allow us the opportunity to make provisions, if possible. For example, storage of diabetic medicines or medication in a fridge is no problem, but we would ask that all items are clearly marked and, in a container, when given to Reception for storage.
As a traditional Grade II listed building, we have made many reasonable physical adaptations where possible and, whilst every effort will be made to make your stay enjoyable, we must accept that we may not be able, in every case, to satisfy the wishes of certain disabled clients.
Other information
For further assistance prior to your arrival, please contact us via telephone 01789 29 52 52.
We look forward to welcoming you to The Welcombe Hotel, BW Premier Collection, making your stay an enjoyable and memorable one. We hope that the information in this pack has been useful.